Q. How long does it take to make the dolls?
A. It typically takes about 2-5 days to make a doll once I start working on it, depending upon family commitments. Then the dolls are shipped US Priority mail which is supposed to take 2-3 business days.
Q. How far in advance should I order for a Christmas gift?
A. Due to overwhelming demand, my waiting list is quite long (sometimes up to 4-5 months). Plan way ahead and get on the waiting list early!
Q. What is your return policy?
A. Due to the fact that the dolls are custom products based upon specific measurements, fabric color, face style, etc I cannot accept returns. I do want you to be happy with the doll, so if there is something wrong when you receive the order, please contact me and we can discuss options to correct.
Q. Can you make the face look like my child?
A. I wish I was that talented, but I'm not. I make all the faces in the same manner and they all turn out slightly different.
Q. What does "feels right" weight mean?
A. The best way I can describe it is to use the description of the sleeping child. If you have ever held a sleeping kid, they feel heavier than when awake. I make the dolls to the "awake" type of weight, which will feel more accurate. However, if your child was stillborn or died, then an actual weight would be more accurate. "Feels right" weight is between 1/2 to 2/3 of actual weight. Actual weight may be requested for $10 more up to a 4lb maximum doll. Consider this "real weight" option carefully as some moms have been disappointed and even requested the doll to be fixed to a "feels right weight".
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